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About Us
About Us
Who’s behind giftsmill.com?
We are an aspiring organisation already operating a successful ecommerce business with strong grounding in international marketing, product identification, sourcing coupled with extensive use of the latest and cutting edge technology.
What gave you the idea for giftsmill.com?
Online shopping took us by a storm and we became regulars in shopping online. As the online shopping market grew, we found ourselves buying all sorts of things including furniture and grocery. We thought this is getting serious and then started analysing why do we buy online and why do we go to a certain online sites (few) only and why not to others.
Guess this is where it all started, a list of all the “good” and “bad” that we experienced in the past few years while shopping online gave us a list of what we liked and what we didn’t.
This then gave further encouragement that when we can know what we like and what we don’t then why not do it ourselves. We shall try to include all the” goodies” in what we do.
How do you choose the products to stock?
Firstly, we try to source things that suit all kinds of tastes. It’s important to build a diverse range, so that customers can rely on us to do much of their shopping. We work hard at finding the latest products from established suppliers and brands. Good relationships with suppliers have enabled us to offer very competitive prices which we delight in passing on to our customers.
For every product, we ask ourselves whether it offers value for money.
We’d love to make giftsmill.com an interactive source of inspiration for books, music, movies and games. Send us your ideas for products you’d like to see on giftsmill.com and we will try our best to source it for you.
What’s your customer service like?
Feedback tells us that our service is great – and this was one of the things we wanted to get right from the outset. Our checkout process is simple and does not require rocket science to use.
Data Security is our priority and we have ensured that we are protected from hackers and other identity thieves.
We make sure that giftsmill.com is regularly checked by experts and known independent authorities who carry out thorough checks to make sure that we are well protected and therefore all our customers are well protected.
We don’t collect or trade customer data – another thing modelled on our own experience of shopping online. We provide our customers the option to pay by various methods while maintain security with world standard 128 bit encryption.
Under no circumstances will we be storing any banking information from any of our customers. However, we do maintain the address database which we use while shipping and contacting buyers with shipping information.
Careful packaging and prompt delivery is our priority because we understand the frustration a buyer has when the goods are not delivered on expected time.
We are always available to assist you. You can contact us on customer.service at giftsmil.com